4.4/5
Average Rating
84,254
Reviews
507K+
Active Users
99.7%
Uptime
This support framework in use since 2015 is a very simple one call, one answer, and a written follow-up is also available.
It is easier to take calls in Dhaka in the morning, and in the night session the team guides your problem if it relates to bKash or Nagad; the agent will also explain it step by step.
If the line is busy, try again later; start with the single number below, then switch to the international line if needed
If calling from Dhaka, pick this line first: +880-1000-999-99 for general questions, login issues, and account verifications all in one place
If the line is busy, try again later; having your user ID and registered number handy saves time.
To contact from abroad, use the number +44-20-7946-2999; the same team speaks both English and Bengali
If time zones differ, check Bangladesh office hours before calling to reduce wait time, and you will get a faster response.
Call option can be opened from within the app, so you don't have to memorize the number; even at night in Dhaka on 3G this screen opens quickly.
Write the problem type in one line, such as login, payment, or not found in the help center; this helps reach the right team at the start of the call.
Most inquiries come after the afternoon, so the times below are arranged so you can quickly know from where in Bangladesh you should call.
| Region | Time | Day | Note |
|---|---|---|---|
| Dhaka | 9:00 AM - 11:00 PM | Daily | bKash and Nagad questions are addressed first |
| Chittagong | 10:00 AM - 10:00 PM | Daily | If the network is slow, solutions are found by call |
| Rajshahi | 9:00 AM - 9:00 PM | Throughout the week | Account verification finishes quickly |
| Sylhet | 12:00 PM - 10:00 PM | Daily | There are separate instructions for Rocket users |
If you check the help center before picking up the phone, often you don't need to call; for complex cases, this is the fastest route.
One small question doesn't always require a call; sometimes other channels on the jay99 Contact page suffice.
If you write to [email protected], the team usually provides a detailed answer; including screenshots and time makes tracking easier.
No formal language needed; what the issue is, when it happened, and on which device.
Answers to small questions are in the help center first; login, app setup, and contact information are readily available here.
To save time, first glance here; many people get answers in a minute.
If you want to review after the call, the written reply is useful; you can compare the steps later.
Numbers, IDs, and personal information should not be given to anyone; the official team never asks for unnecessary private information.
Describe the problem in one sentence, then provide the number; often this is enough, and the agent will immediately tell you the next steps.
Notifications in the jay99 app: new replies arrive quickly, old messages stay.
After 5 o'clock in the evening calls, the wait is shorter; outside office hours many prefer this time.
jay99 Contact, jay99 Help, and jay99 Support - these three paths together quickly resolve most issues; if needed, register or log in and then start again to continue.
